Terms

Terms and Conditions

Minimum first order is $125 (net goods). Minimum re-order is $100 (net goods). Freight and handling charges are calculated after we have packed your order.

Your credit card is not billed when you place an order, only authorized. You are billed for the actual freight at shipping time.

Credit cards and PayPal are accepted.

Handling Charges: Small boxes: $3.00/box. Large Boxes and boxes shipping glass: $5.00/box. Export boxes: $5.00/box.

Shipping

Xeonix is not responsible for non-delivered goods by 3rd party carriers (USPS, UPS, Federal Express, DHL, or any other carrier) for any reason: i.e.—lost, stolen, delivered to wrong address, not claimed, items held by foreign customs that causes unreasonable delivery delays, etc.) All shipments are insured for your protection.

Xeonix will diligently file a claim on behalf of the customer and will replace merchandise if the claim is approved.

Most wholesale orders $500 or less ship within 1-5 business days. If an order will take longer than 5 business days to ship, we will inform you by email as quickly as possible. For orders over $500, please allow 7-10 business days for shipment. If your order will not be shipping in that time frame, you will be notified as quickly as possible.

All domestic wholesale orders are shipped via UPS Ground, unless otherwise requested. Only when the order has been packed, will we know the actual weight and how many boxes are required for shipping to determine exact freight charges. This procedure will usually save you shipping costs versus prepaying an estimated freight charge. Your credit card will be billed only when we ship your order.

The US Postal Service can be used upon request. Unfortunately, tracking with USPS is not realistic and can take weeks before notifying you to contact your local post office to try and find your shipment. Lost goods can take months to track, and insurance for lost goods can take months to process. We will not be responsible for any USPS shipments lost or unclaimed after delivery attempts.

Copyrighted Material

Wholesale customers can be granted the right to use descriptive text and images from our website to promote the sale of Xeonix products which have been purchased through their wholesale account. Written or verbal permission must be obtained from Xeonix Divination to use any images, content, files, or text from the website.

Warranty and Return of Goods

Merchandise can be returned within 15 days after receipt of delivery for any reason. Please email us for authorization. Non-defective merchandise can be returned for any reason within 30 days of delivery. There is a 20% restocking charge for merchandise in the original package and salable condition. Customer pays the freight for all returned merchandise.

Warranty for defective merchandise: Imported goods: 60 days. Goods made in USA: 1 year.

Privacy Policy

Who we are

Our website address is: https://xeonixdivination.com.

What personal data we collect and why we collect it

Cookies

You may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

What rights you have over your data

If you have an account on this site, you can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.